[home][rumors and news][model release matrix][dealer network][desktop calendar][exhaust notes][tov forums][links][search][sponsors][garage][login]

Tire Rack Upgrade Garage
 Search for a Dealer:
 Canadian Flag US Flag
 Honda Acura
 ZIP  
Acura
There are currently no active Acura promotions
Honda
There are currently no active Honda promotions
Is the car in these spy photos the next-gen Civic Type R, or an ALL NEW ACURA INTEGRA??
More.......................
Acura revealing 2021 TLX Type S digitally on May 28, 2020
More.......................
Acura dropping RLX following 2020 model year
More.......................
Detroit-area Residents will be Transported to COVID-19 Testing in Modified Honda Odyssey Minivans
More.......................
American Honda reports April 2020 sales
More.......................
Hondata launches fuel system upgrade kit for FK8 Civic Type R
More.......................
Video: Acura Pro Drivers Swap Race Cars at Sebring Test
More.......................
Honda announces EV Partnership with General Motors
More.......................
RLX --> Re: So, what could Acura use to replace the RLX
Join Discussion......
Today's Reading Links --> Re: LISTEN TO THIS: Great scientific COVID assessment!!!!!
Join Discussion......
General Talk --> Re: Audio Upgrade - TonyEX
Join Discussion......
Today's Reading Links --> Re: Tesla moving out of California?
Join Discussion......
General Talk --> Re: Proud new owner: take two
Join Discussion......
Today's Reading Links --> Re: Hertz Corvette Z06 fleet being sold
Join Discussion......
TLX --> Re: 2021 TLX debut
Join Discussion......
General Talk --> Honda giving current owners ('09+) $1,000 to buy a new one (till 6/1)
Join Discussion......
Today's Reading Links --> SUVs Are Being Parked In The Middle Of The Ocean
Join Discussion......
RDX --> new Infotainment update for 2019-2020 Acura RDX
Join Discussion......
General Talk --> Re: Genesis 2021 GV80 - pics
Join Discussion......
Pilot --> Re: Radio not working !!!
Join Discussion......
Civic --> Re: 11th gen Civic Type R spy pics
Join Discussion......
TLX --> Re: 2021 TLX well over 300hp!!
Join Discussion......
Today's Reading Links --> Re: C&D: 1997 Acura Integra Type-R archive review
Join Discussion......
JD Power 2019 Initial Quality Study: Honda and Acura both score below industry average
 Date: June 19, 2019 13:48
 Submitted by:  JeffX
 Source: JD Power/Automotive News
 Credibility Rating: Not Specified


Automotive News has published the results of the 2019 JD Power Initial Quality survey, and Honda and Acura are nowhere to be found in the top 10. In fact, both marques score worse than the industry average of 93 problems per 100 cars. Honda rings in at 98 defects, which ranks them #17 between Porsche and Cadillac. Acura fared worse, notching 110 problems per 100 vehicles. Acura ranks 25th overall, falling between Mini and Chrysler.

The top 5 makes are Genesis, Kia, Hyundai, Ford, and Lincoln.

Historically, Honda and Acura have been 2 of the top makes in this survey, so we reached out to Honda spokesman Davis Adams for comment. It seems that most Honda complaints originate with the telematics (infotainment) systems and offered this comment:

“We value the voice of our customer and we have increased our efforts around the use and understanding of our telematics systems, which heavily influence IQS scores. We remain committed to improving in all aspects of quality for our customer.”


UPDATED WITH RESPONSE FROM ACURA:
Acura spokesman Chris Naughton has responded to our request for comment with the following:
We place the highest value on the voice of the customer, which has helped advance our brand’s reputation for outstanding durability, quality and reliability. In recent years,we have been among the leaders in deploying advanced safety, driver-assistive and connected-car technologies which heavily influence IQS scores. We will continue our efforts to improve the ease of use of these systems and deliver the highest levels of quality to our customers.
  • The Acura MDX and Acura TLX improved year-over-year.
  • The RDX is a first in a new generation of Acura vehicles with new technology creating an entirely new user experience that can require a bit of a learning curve for some drivers during the initial ownership period measured by IQS. Based on the success of RDX in the market withsales records in 11 of its first 12 months on sale, as well as positive feedback we have received from Acura owners, we are confident that our customers are very pleased with their overall ownership experience.
  • Our associates across sales, R&D and manufacturing are committed to continuing to advance the IQS performance ofAcura products. We fully expect the scores of all our products to greatly improve moving forward.
"





GRAPHIC: Automotive News


Last edited by JeffX on June 19, 2019 15:15

Click Here to Submit Your Comments

Viewing Threshold (What is this?)

[fancy] [flat] [simple]
Subject Thread Originator Replies Last Post
  The infotainment....
TonyEX 6
  Korea Power
osaze 2
  Yep, just got a new transmission inmy 15 CRV
DTdriver 0
  truedelta.com is my go-to for reliability
wistlo1 0
  Infotainment systems: a complicated solution in search of a problem
civicw 1
  2017 Accord V6 Coupe
TI-99/4a 1
  How it works
HONDA AFVM 24
  Quality IS on the decline.
Carnut1971 3
  Well, looks like I'll switch to Dodge since Honda now obviously sucks.
Power Of Dreams 3
  TLX head unit was the deal breaker
silverf16 8
  Worthless survey
None 11
  IQS Incentives
chhan02 5
  Wow 😲
Teamhondaguy 11
TOV Photo Gallery: 2020 Chicago Auto Show
Read Article....................
TOV Photo Gallery: Honda and Acura at 2019 Los Angeles Auto Show
Read Article....................
TOV Photo Gallery: Other vehicles of 2019 Los Angeles Auto Show
Read Article....................
Photo Gallery: RealTime Racing's TOP secret Honda Collection Hall
Read Article....................
2019 Honda Passport PR Photo Gallery
Read Article....................
2019 Acura NSX PR Photo Gallery
Read Article....................
Contact TOV | Submit Your Article | Submit Your Link | Advertise | TOV Shop | Events | Our Sponsors | TOV Archives
Copyright © 2019 Velocitech Inc. All information contained herein remains the property of Velocitech Inc.
The Temple of VTEC is not affiliated with American Honda Motor Co., Inc. TOV Policies and Guidelines - Credits - Privacy Policy
30